Marshall Scott Poole

Director of I-CHASS, David L. Swanson Professor of Communication

  • Address: Department of Communication, 3001 Lincoln Hall, 702 S. Wright St. Urbana, IL 61801
  • Telephone: 217-333-5571

Specializations / Research Interest(s)

  • Group communication; Communication and collaboration; Organizational communication; Communication, change and innovation; Communication technologies; Information systems; Communication theory and theory construction; Research methodology.


Research Description

  • Marshall Scott Poole is the David L. Swanson Professor of Communication, Senior Research Scientist at the National Center for Supercomputing Applications, and Director of I-CHASS: The Institute for Computing in the Humanities, Arts, and Social Sciences at the University of Illinois. He is also a CCSS Fellow in the Organization Science Program at Vrije University in Amsterdam, Netherlands. His research interests include group and organizational communication, information and communication technologies, collaboration, organizational change and innovation, and theory construction. One of Scott’s current research projects is the Virtual Worlds Exploratorium Project, a multi-university collaboration which investigates communication and behavior in massive multiplayer online games (MMOGs). Specific research within this project includes studies of team effectiveness, mentoring and learning and trust in MMOGs. Another of Scott’s current research projects focuses on coordination of multi-team systems in emergency response organizations and on how communication and information technologies promote or inhibit effective response.


  • Ph.D., University of Wisconsin


Book Contributions

  • Poole, M. S., and J. Garner. "Perspectives on workgroup conflict and communication." The Sage handbook of conflict communication: Integrating theory, research, and practice. Ed. J Oetzel and S Ting-Toomey. Thousand Oaks, CA: Sage, 2006.

Journal Articles

  • Poole, M. S. "Generalization in process theories of communication." Communication Methods and Measures 1 (2007): 1-10.
  • Poole, M. S., and H. Fan. "What is personalization? Perspectives on the design and implementation of personalization in information systems." Journal of Organizational Computing and E-Commerce 16 (2006): 179-202.