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M. Scott Poole

Contact Information

Office: 212 Communication
Telephone: (217) 333-5571
Email: mspoole@illinois.edu

Professor

Bio

Marshall Scott Poole is David and Margaret Romano Professorial Scholar, Senior Research Scientist at the National Center for Supercomputing Applications, and Director of I-CHASS: The Institute for Computing in the Humanities, Arts, and Social Sciences at the University of Illinois. He is also a CCSS Fellow in the Organization Science Program at Vrije University in Amsterdam, Netherlands. His research interests include group and organizational communication, information and communication technologies, collaboration, organizational change and innovation, and theory construction. One of Scott’s current research projects is the Virtual Worlds Exploratorium Project, a multi-university collaboration which investigates communication and behavior in massive multiplayer online games (MMOGs). Specific research within this project includes studies of team effectiveness, mentoring and learning and trust in MMOGs. Another of Scott’s current research projects focuses on coordination of multi-team systems in emergency response organizations and on how communication and information technologies promote or inhibit effective response.

Curriculum Vitae

Experience

Education

Selected Publications

Poole, M. S. & DeSanctis, G. (in press). Applied research on group decision support systems: The Minnesota GDSS project. In L. Frey and K. Cissna (Eds.) Handbook of Applied Communication Research. Thousand Oaks, CA: Sage.

Poole, M. S. (2007). Generalization in process theories of communication. Communication Methods and Measures, 1, 1-10.

Fan, H., & Poole, M. S. (2006). What is personalization? Perspectives on the design and implementation of personalization in information systems. Journal of Organizational Computing and E-Commerce, 16, 179-202.

Poole , M. S. & Garner, J. (2006). Perspectives on workgroup conflict and communication. In J. Oetzel & S. Ting-Toomey (Eds.) The Sage handbook of conflict communication: Integrating theory, research, and practice. Thousand Oaks, CA: Sage.

Poole , M. S., & Hollingshead, A. V. (Eds.) (2005). Theories of small groups: Interdisciplinary perspectives . Thousand Oaks , CA: Sage.